Frequently Asked Questions

Leo Office Supplies is part of Leo Products Ltd a registered company in England and Wales.

Registration Number 04921502
VAT Number GB844226140
D-U-N-S Number 736618179

For our full contact details please click here.

Making your first order with Leo Office Supplies is easy. Click here to register and take advantage of our great special offers, discounts and shopping tools.

Why use Leo Office Supplies?
Save time by using our industry-leading shopping tools for searching and ordering up to 14,000 products. Save money through our Price Guarantee, Free Delivery, Hassle Free Returns, 30-Day Credit Accounts. All credit card transactions are processed securely.

Hassle-free returns
We operate a hassle-free returns policy. If you are not 100% satisfied, we will receive items back for a full refund. (Please note: for a full refund, you need to return goods within 14 days in a resaleable condition.)

Your privacy
Rest assured, we collect only information needed to process your order: Leo Office Supplies will not sell, trade or rent your information to a third party. Your security Our secure server software (SSL) encrypts all the account and payment information you input before it’s sent to us

To register click here, you will then be asked to enter your email address and a password, the next screen will then ask you to enter you delivery address. After you have confirmed your details your account will be registered and you will be able to place orders.

Yes, you will find that some of the products on our website will already have bulk discounts attached to them that will be applied when you add the product to your shopping basket. However if you would like to order a product in bulk that does not currently have a bulk discount attached please click here to contact us. Where if we are able we would be more than happy to provide you with a bulk discount.

Our aim is to provide the cheapest office products because of this we check our prices against our competitors to make sure over a basket of goods we are the cheapest. However if you find a product on another website at a cheaper price please contact us, and we will do our best to beat the price.

Our cut off for next business day delivery is 4:45pm, Orders received on Friday after 4:45pm, Saturday and Sunday will be delivered on Tuesday. Once you have found the product(s) you wish to purchase enter the quantities you wish to purchase and click "add to basket" button to place items in your shopping basket. When you have finished shopping and selected all the products you wish to purchase, click "Checkout" You will then be taken through our three step checkout process where you will:
  1. 1) Review Order
  2. 2) Enter/ review billing and delivery addresses
  3. 3) Enter payment information and select the "Place Order" button to submit your order.

Some items may be on back order and will be delivered at a later date, please check your email confirmation. If there is no record of a further delivery, please contact us and we will arrange for a replacement to be sent out to you.

If your order includes a damaged item(s), please contact us within three working days of delivery. Quoting your order number, delivery address and the product code of the damaged product. Once we have the relevant information from you, we can collect the damaged item(s) and deliver a replacement(s).

A backorder is an item for which we are awaiting a new supply of stock. If you have ordered an item which is unfortunately on backorder, the rest of the items in your basket will still be despatched on the Next Day (Standard) Service. You should receive a notification via e-mail should any of your items be on backorder. You then have the option to cancel the item or wait for automatic delivery of the goods on the 'due date'. If you have not, please contact us. Other items in your basket may include promotional items such as catalogues and/or free gifts. If the items(s) you require are on backorder and your delivery is split you will not be charged an addition postage fee.

You’ll receive an email to let you know if any of the goods you have ordered are on backorder. The email will contain a due date, which is the date we expect to receive new supplies of the product. As soon as we receive your items, they will be sent out to you automatically. It is possible – though unlikely – that this due date will change, as we are dependent on manufacturers’ timings for the arrival of new stock. If there are any changes, we will update you asap. You also have the option to cancel the order if you wish.

Please contact us within 14 days of delivery. Please remember: the item(s) must be in the original packaging and in a resaleable condition. if you are returning a business machine, it must be in an unopened box, unless it is damaged or faulty.

What happens next?
  1. 1) We email you a returns number.
  2. 2) When the goods arrive back we will authorise a credit within 14 days.
  3. 3) If you paid by credit/debit card, your refund will appear on your next credit/debit statement.

If you have any other questions please contact us where we would be happy to help.

Please click here., to enter your email, a password reset will then be emailed to you.

To logout simply press logout at the top of the screen.

Please click here to see information on returning items.

All prices are displayed exclusive of VAT. You may view your total charge (including VAT and delivery) at the shopping basket page.

We offer free next-day business delivery on orders of £50 and above (excluding VAT). There’s a £4.95 delivery charge on all orders of under £50 (excluding VAT).

Sorry, no – we don’t offer samples. But we do have a 14-day, hassle-free returns policy. So if you order products and they turn out not to be what you want, you can return them and get a full credit. Any goods returned must be re-saleable, so they have to be in their original packaging

Please click here for information on business/credit accounts.

Please click here for our contact information.

If you have a complaint or feedback that you would like to share with us we would be very happy to hear it and hopefully resolve any concerns, please click here to contact us.